Show families the care your agency gives, every day.
ElderAssist is an app for your clients and a website for their families. When your agency sponsors it, your clients answer a few simple questions each day, their families see how they're doing, and your office hears quickly when something is wrong, including a visit that didn't happen.
Your agency's client list. Clients who may need a call from your office are listed first.
How ElderAssist works
ElderAssist has three parts. Your agency pays for it, and each person uses the part made for them.
Your client: the ElderAssist app
Your client uses the free ElderAssist app on their own iPhone or Android phone. It has large buttons and clear text. Each day it asks them a few simple questions about how they're feeling and about the care they received. It also reminds them to take their medications and has an emergency button that sends a text message to their family.
More about the app →
Their family: the family dashboard
The family signs in to a website to see how their parent is doing: their daily answers, how things are trending over the past weeks, which medications were taken or missed, and any emergency alerts. Other relatives can share access. The family pays nothing, because your agency covers it.
More about the family dashboard →
Your office: the agency dashboard
Your staff sign in to see every client you sponsor on one screen, with how each one is doing today and over the past week. Open any client to see their answers in detail. Turn on alerts so your office hears about problems without having to check.
Why this matters to your agency
Families can't be there when your caregivers are. An adult child who lives in another state usually knows only two things about your care: what their parent tells them on the phone, and what your invoice says. When something goes wrong, the family often hears about it secondhand, and your office may be the last to know.
ElderAssist gives the family a daily view of how their parent is doing, and gives your office the same information at the same time. A family who can see the care their parent receives worries less, calls your office less, and has a good reason to stay with you.
What a typical day looks like
In the morning, your client checks in
At 8 AM, the app reminds your client to answer a few questions about how they're doing: mood, energy, sleep, appetite, pain, and whether they've felt lonely. Each answer is one tap on a simple scale. It takes about a minute.
In the evening, the app asks about the care they received that day
At 7 PM, after the day's care is done, the app reminds your client to answer questions about it. The first question is "Did someone come to help you today?"
If nobody came, the app asks whether someone was supposed to. A missed visit goes to the top of your client list. A day with no visit scheduled isn't flagged, so clients who aren't visited every day don't set off false alarms.
If your client answers yes, they answer seven short questions:
- Did your caregiver arrive when you expected?
- Were you treated with kindness and dignity?
- Did you get help when you needed it?
- Were you given enough food and water?
- Do you feel safe?
- Did someone listen to you today?
- Did you get the help you needed with washing and dressing?
They can also add a comment in their own words.
The reminders are only a nudge. Your client can answer either set of questions at any time of day.
The family and your office see the answers
The family sees them on their dashboard. You see them on yours. Your caregivers never see them.
Your office follows up
If a client reports a problem with their care, you can call the family before they call you, or talk with the caregiver about it. On a day when every client is fine, there's nothing to do.
Why clients tell the truth
Your client's answers go to their family and to your office, never to the caregiver. That matters. An older person who depends on a caregiver may not want to complain where that caregiver can see it, or may worry about how they'll be treated the next day. Because the caregiver never sees the answers, it's easier for your client to say what really happened.
It also gives your office a record of visits that comes from the client, separate from your caregivers' own timesheets.
What ElderAssist doesn't replace: your scheduling software, or electronic visit verification (EVV) if your agency uses it. ElderAssist doesn't connect to either one, and it doesn't know your visit schedule. It adds something those tools can't give you: what your client says about their care, in their own words, every day.
Alerts your office can turn on
Your office doesn't have to watch the screen all day. Your agency's owner chooses which of these alerts to turn on and sets the threshold for each one. Alerts appear on your agency dashboard, and you can have them emailed to your office too.
Missed visit
Your client said no one came to help them that day, and that someone was supposed to.
Low care rating
Your client's answers about their care fall below a level you choose, such as 3 out of 5.
Low wellbeing rating
Your client's answers about how they're feeling fall below a level you choose.
Lowest possible answer
Your client gives the lowest answer to any single question, such as "Do you feel safe?", even if their other answers are fine.
No check-in
Your client hasn't answered their questions for a number of days you choose.
Phone not responding
Your client's phone has stopped sending updates, for example because it's turned off or the app was removed.
Every alert starts turned off, so your office is never alerted about something it didn't ask for.
Weekly summary: every Monday morning, your agency gets a short email naming the clients who still need attention, their average wellness and care scores compared with the week before, how many check-ins came in, and whether any client pressed their emergency button. A quiet week gets an email too, so you know everything is still working.
What your agency can and can't see
The family owns the account. By accepting your invitation, they agree to share what your agency needs to look after their parent, and nothing more. These limits are the same for every agency.
✅ Your agency can see
- Your client's daily answers about how they're feeling
- Their answers about their care, and any comments they wrote about it
- Whether a caregiver came
- That your client pressed their emergency button, and when. Emergency texts go to the family's emergency contacts, not to your office.
🔒 Your agency can't see
- Comments your client writes about their own health or feelings
- Medications, vital signs, doctors, documents, or location
- Anything from before the family accepted your invitation
Every time someone at your agency opens a client's details, it's recorded. That protects the family's privacy, and it protects your agency if a question ever comes up.
Getting a client started
Invite your client
Your office enters the client's name and a family member's email address.
The family accepts
They get an email explaining that your agency is providing ElderAssist. They create a password and fill in a few details about their parent.
Set up the app on your client's phone
Someone installs the free ElderAssist app on your client's phone and enters a setup code.
Your client starts checking in
Until then, your client list shows where each client is in the setup, so your office knows who to follow up with.
The easiest time to set up the app is your intake visit. The person who does your intake, often a care coordinator or nurse, is already in the client's home, sitting with them, before care begins. Once they've done it a time or two, it takes less than five minutes. It can also save the family some trouble, especially a family member who lives far away and would otherwise have to talk their parent through it over the phone. Clients who are set up at intake start checking in right away, which means your families start seeing the value right away.
Good to know: your client needs an iPhone or Android smartphone. If a family already uses ElderAssist, you can ask to sponsor their existing account instead of starting a new one.
What it costs
$99 a month covers your first 20 clients.
Each client after your 20th is $4.75 a month, and each client after your 100th is $4.50 a month. Families pay nothing, and there's no charge for your staff accounts.
When a client starts counting: from the day their family accepts your invitation and finishes setting up their account. An invitation nobody accepts is never billed, and a client you remove drops off your next invoice. A client counts even if the app isn't on their phone yet, which is one more reason to set it up during your intake visit.
You'll see these rates confirmed when you register, before you enter a card.
We won't go around you
If your agency stops sponsoring a family, we tell the family what happened, that their information is safe, and that they have 30 days of full service to decide what to do next. We don't tell them to leave your agency, we don't offer them a discount to leave, and we don't market to them because you introduced them. That's written into our Agency Agreement.
See it for yourself
Create your agency account and invite your first clients today. If you'd rather talk first, leave your details and we'll call you.