Privacy Policy

ELDERASSIST PRIVACY POLICY
Last Updated: August 24, 2026

IMPORTANT NOTICE: ELDERASSIST IS NOT MEDICAL SOFTWARE

ElderAssist is a family coordination and reminder tool designed to help families stay connected with elderly loved ones. It does NOT provide medical diagnosis, medical advice, treatment recommendations, emergency medical response, or access to medical records. Medication reminders are based on schedules entered by family members, NOT medical records. Wellbeing check-ins and vital signs are self-reported, NOT medical diagnoses. ElderAssist is NOT a substitute for professional medical care.

1. INTRODUCTION

ElderAssist LLC, a Washington limited liability company ("ElderAssist", "we", "us", or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our websites, dashboards, and mobile application (together, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. INFORMATION WE COLLECT

Account Information:
- Name, email address, phone number
- Physical address
- Payment and billing information (processed by our third-party payment processor)
- Country and language preferences

Elderly User Information (entered by you, or by the elderly user in the mobile app):
- Names and contact information
- Medication schedules, reminders, and whether doses were marked taken
- Wellness check-in answers and notes
- Vital signs entered in the mobile app
- Caregiver care-quality ratings and notes
- Emergency contact information
- Location data from the elderly user's phone (see Section 3)

Usage Information:
- Login times and session duration
- Features accessed
- Device and browser information
- Log data such as IP address and access times

3. LOCATION DATA

When location features are enabled, the elderly user's mobile app reports the phone's location to ElderAssist so that:
- Family admins can see the elderly user's current and recent location in the Family Dashboard
- Home departure and return (geofence) alerts can be sent to the family
- An SOS alert can include the elderly user's GPS location in text messages to family members and emergency contacts

Location is collected only from the elderly user's phone, and the elderly user is asked to consent in the app before sharing begins. Location accuracy depends on the device and environment.

4. HOW WE USE YOUR INFORMATION

We use the information we collect to:
- Provide and maintain the Service
- Process payments and manage subscriptions
- Send medication reminders, wellness reminders, and alerts
- Enable communication between family members and caregivers
- Improve our services and develop new features
- Send important service notifications
- Respond to customer support requests
- Comply with legal obligations

5. INFORMATION SHARING

Within your family:
Family admins can see the elderly user information described in Section 2 for the elderly users in their family account.

With caregivers:
Caregivers you connect with through the Service can see the messages you exchange with them and the contact information you choose to share. Caregivers do NOT have access to the elderly user's medications, vital signs, wellness answers, location, or other health information through the Service.

Agency-sponsored accounts:
If a home care agency provides your family's subscription, the agency's office staff can see, for the client they sponsor: daily wellbeing SCORES (not the wellness notes), caregiver-feedback scores and comments, whether a caregiver visit happened, and the fact and time of an SOS event (not its location). The agency canNOT see medications, vital signs, doctors, documents, wellness note text, or location data. Every view of your data by agency staff is logged. You may ask us to stop sharing with the agency at any time, and we will.

With service providers:
We share information with providers who help us operate the Service — hosting, email and SMS delivery, and payment processing — under obligations of confidentiality.

We may disclose information:
- When required by law or legal process
- To protect the safety of users or the public
- To protect our legal rights

6. ADVERTISING AND ANALYTICS

We do not sell your personal information. We do not share elderly users' health or location information with advertisers, and we do not use it for advertising. We may use analytics and advertising platforms to measure the performance of our own marketing; for that limited purpose we may share technical data such as a device identifier, IP address, or hashed email address with those platforms.

7. INFORMATION ABOUT OTHER PEOPLE

Using the Service means entering information about people other than yourself — elderly users, family members, and emergency contacts. When you do, you confirm that you have their permission (or the authority) to share it with us. Emergency contacts and family members may receive SMS alerts; you confirm each person's consent to receive them when you add their phone number. Elderly users are asked directly, in the mobile app, to agree to sharing their information with your family before check-ins and location sharing begin, and their response is recorded.

8. DATA SECURITY

We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication systems
- Regular security assessments
- Access controls and monitoring

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. DATA RETENTION

We retain your information for as long as your account is active and as needed to provide the Service. If you delete your account, we delete or de-identify your personal information within a reasonable time, except information we are required to keep for legal, billing, security, or dispute-resolution purposes.

10. YOUR RIGHTS

You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Export your data
- Opt out of marketing communications

To exercise these rights, contact us at [email protected].

11. CHILDREN'S PRIVACY

The Service is not directed at children. You must be at least 18 years old to create an account, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new policy on our website
- Sending an email notification
- Displaying a notice in the application

13. CONTACT US

If you have questions about this Privacy Policy, please contact us at:

ElderAssist Support
Email: [email protected]