How ElderAssist Works

Connection, not surveillance.

Your parent shouldn't feel watched or monitored. The daily check-in is framed as staying connected with family, not being tracked. They're sharing how they feel, not being observed.

Dignity preserved.

Elderly people aren't children. They deserve autonomy and respect. Our tools empower them to maintain independence while giving families appropriate visibility.

Early warning, not just emergency response.

A fall is a crisis. But the weeks of declining energy and increasing pain that preceded it? Those were signals. Daily wellness tracking surfaces those signals before they become emergencies.

How long does setup take?

Most families complete the initial setup in under 15 minutes. You can then add medication reminders, emergency contacts, and search for caregivers at your own pace.

What if my loved one isn't comfortable with technology?

The ElderAssist mobile app is designed for simplicity. Large buttons, clear text, and automatic check-ins require minimal interaction. If you need help, reach out via email and we'll respond quickly.

Can I monitor multiple elderly family members?

Yes! Your family dashboard can manage multiple elderly users. Each has their own profile, medication schedule, and monitoring preferences.

How do emergency alerts work?

If your loved one presses the emergency button or misses critical check-ins, all designated family contacts receive instant push notifications, SMS, and email alerts with location information.

Is my data secure and private?

Absolutely. We use bank-level encryption for all data. Your family's information is never shared with third parties without explicit consent. You control who sees what.

What are Daily Wellness Check-ins?

Each day, your loved one answers a few simple questions on their phone: How are you feeling today? Did you sleep well? Any pain or discomfort? The answers take just a minute, and you can see their responses and trends on your Family Dashboard.

What can I see on the Family Dashboard?

Your dashboard shows a complete picture: daily wellness responses and mood trends, medication adherence, recent activity, and any alerts. You can see at a glance how your loved one is doing without having to call and ask every day.

How does medication tracking work?

You set up medication schedules in the dashboard—name, dosage, and times. Your loved one receives gentle reminders on their phone and confirms when they've taken each dose. You'll see their complete medication history, adherence statistics, and get alerts if a dose is missed.

Which devices is the app available for?

The ElderAssist mobile app is available for both Android and iOS (iPhone).

What devices can I use for the Family Dashboard and Caregiver Portal?

The Family Dashboard and Caregiver Portal are web-based and designed for laptops, desktop computers, and tablets with larger screens. These portals display rich information—wellness trends, medication histories, detailed reports, and scheduling tools—that require adequate screen space. Phones are not supported for the web portals. However, the ElderAssist mobile app for elderly users is specifically designed for smartphones with a simple, easy-to-use interface.

What questions does my parent answer each day?

There are two sets of daily questions: Personal Wellness (5 questions): • How is your mood today? • How is your energy level? • How did you sleep last night? • How is your appetite? • Are you experiencing any pain? Caregiver Care (6 questions, if they have a caregiver): • Were you treated with kindness and dignity? • Did you get help when you needed it? • Were you given enough food and water? • Do you feel safe and comfortable? • Did someone listen to you today? • Are you being kept clean and comfortable? These simple questions help you understand your loved one's wellbeing and catch any concerns early.

Do I need to find a caregiver through ElderAssist?

No! ElderAssist works with ANY caregiver. Whether your loved one is in a nursing home, has a family friend helping out, or you've hired someone privately—our daily check-in questions will help you monitor the quality of care they're receiving. The caregiver marketplace is optional and available in select locations.

How does the SOS Pendant work?

The SOS pendant is a small wearable device your parent wears around their neck. When they press the button, it communicates with the ElderAssist app on their phone via Bluetooth and instantly sends SMS alerts to all emergency contacts with GPS location and a secure temporary link to pertinent medical information. The phone just needs to be within Bluetooth range (about 30 feet). The pendant costs around $20 with no monthly fees or cellular service required. The battery lasts months without charging. You can configure it and monitor its status from your Family Dashboard. Important: The pendant does NOT call 911 or emergency services directly. It is a family notification feature—when pressed, it uses your loved one's existing cell phone to instantly alert all emergency contacts via SMS. Family members receive the alert and can immediately call the elderly user, assess the situation, and call 911 on their behalf if needed. This approach ensures your family is always in the loop and can respond appropriately to the situation. How does it compare to cellular medical alert pendants? Traditional medical alert pendants (like Life Alert or Medical Guardian) use cellular networks, work anywhere, and connect directly to a monitoring center that can dispatch emergency services. They typically cost $25–50 per month. The ElderAssist pendant uses Bluetooth, which means it only works within about 30 feet of the phone, and it alerts your family rather than a monitoring center. This makes it ideal for in-home use as a family notification tool, but it won't work if your parent leaves the house without their phone. The advantage: it's included with your ElderAssist subscription at no extra monthly cost—just the ~$20 pendant.

What are the pendant's limitations?

The ElderAssist SOS pendant uses Bluetooth, not cellular, so it has a limited range of about 30 feet (10 meters) from the phone. Walls and floors reduce this range. The pendant works best for in-home use—it won't work if the user walks away from their phone or leaves the house without it. The pendant does not call 911 or emergency services directly—it sends SMS alerts to your family, who can then assess the situation and call 911 on your loved one's behalf if needed. If your family member needs protection that works everywhere (at the grocery store, on walks, etc.) or needs a device that contacts emergency services directly, a cellular-based medical alert pendant may be a better fit, though those typically cost $25–50 per month. The ElderAssist pendant is included at no extra cost beyond the ~$20 device—it's great value for in-home family notification, but it's important to understand its limitations.

Does the SOS pendant work on both iPhone and Android?

The SOS pendant works the same way on both Android and iPhone—when pressed, it sends SMS alerts with GPS location and medical information to all emergency contacts. No interaction with the phone is needed for the SMS alerts to go out. The pendant does not call 911 on either platform. Instead, your family receives the alert instantly and can call your loved one, assess the situation, and call 911 on their behalf if needed. ElderAssist works great on both platforms for everything—wellness check-ins, medication reminders, location sharing, scam protection, news, SOS alerts, and more.