Privacy Policy

ELDERASSIST PRIVACY POLICY
Last Updated: January 10, 2026

IMPORTANT MEDICAL DISCLAIMER
ElderAssist is NOT medical software. This application is a family coordination and reminder tool. It does NOT provide medical diagnosis, treatment recommendations, emergency medical response, or access to medical records. Medication reminders are based on schedules entered by family members, NOT medical records. Wellbeing check-ins are self-reported, NOT medical diagnoses. ElderAssist is NOT a substitute for professional medical care.

1. INTRODUCTION

ElderAssist LLC, a Washington (USA) limited liability company ("ElderAssist", "we", "our", or "us"), respects your privacy and is committed to protecting your personal information in accordance with Thailand's Personal Data Protection Act (PDPA) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, websites, and services (collectively, the "Platform").

2. DATA CONTROLLER

ElderAssist LLC is the data controller responsible for your personal data. For inquiries regarding your data, contact our Data Protection Officer at [email protected].

3. LEGAL BASIS FOR PROCESSING (PDPA COMPLIANCE)

We process your personal data based on:
- Your consent (which you provide during registration)
- Contractual necessity (to provide our services)
- Legitimate interests (to improve our platform)
- Legal obligations (to comply with applicable laws)

4. INFORMATION WE COLLECT

Personal Information:
- Account information (name, email, phone number)
- Profile information (address, emergency contacts)
- Health-related information entered by users (medications, wellbeing check-ins)
- Caregiver credentials and qualifications
- Payment information (processed by third-party payment providers)

Automatically Collected Information:
- Device information (device type, operating system)
- Usage data (features used, interaction times)
- Location data (only when explicitly enabled for safety features)
- Log data (IP address, browser type, access times)

5. HOW WE USE YOUR INFORMATION

We use your information to:
- Provide and maintain our services
- Process transactions and send related information
- Connect families with caregivers
- Send notifications and reminders
- Improve our platform and develop new features
- Ensure safety and security of our users
- Comply with legal obligations

6. DATA PROTECTION PROMISE

WE WILL NEVER SELL OR GIVE AWAY YOUR INFORMATION.

We do NOT sell your personal data to third parties.
We do NOT share your data for marketing purposes with third parties.
We only share data as necessary to provide the service:
- Family members can see caregiver profiles
- Caregivers can see assigned elderly user information
- Third-party service providers who assist in operating our platform

We may disclose data if required by law or to protect safety.

7. CROSS-BORDER DATA TRANSFER

Your data may be transferred to and processed in countries outside Thailand. When we transfer data internationally, we ensure adequate protection through:
- Standard contractual clauses
- Data processing agreements
- Compliance with PDPA requirements for cross-border transfers

8. DATA SECURITY

We implement industry-standard security measures including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure data centers

9. DATA RETENTION

We retain your information for as long as your account is active or as needed to provide services, subject to PDPA retention requirements. You may request deletion of your account and associated data at any time.

10. YOUR RIGHTS UNDER PDPA

You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data (right to be forgotten)
- Restrict processing of your data
- Object to processing of your data
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
- Lodge a complaint with the Personal Data Protection Committee

To exercise your rights, contact us at [email protected].

11. CHILDREN'S PRIVACY

ElderAssist is not intended for children under 13. We do not knowingly collect information from children under 13.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. CONTACT US

If you have questions about this Privacy Policy, please use our Contact page.